Shipping Policy

Courtside ("we" and "us") is the operator of

(https://courtside.store) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us

to process a refund.

2. Shipping Costs

Shipping costs are included within the item price for any location within India. Payment for shipping will be collected with the purchase. For international orders, shipping costs will be additional and calculated at checkout after collecting information about the customers country and location. This will be the final shipping price the customer has to pay.

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3. Production Time

It takes 4-6 weeks to create a custom sneaker to completion. 

Other products and accessories are not made to order, hence they can be shipped without any extra time for production.

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4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 28 days.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of completion of the custom. Our studio operates on Monday - Saturday during standard business hours, except on national holidays at which time the studio will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Courtside will ship to P.O. box addresses using postal services

only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using Postal Services. We are unable to offer

this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and

dispatch the rest of the order.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the

parcel from the courier and get in touch with our customer service. If the

parcel has been delivered without you being present, please contact customer

service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the

website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments will need to be paid by the customer upon arrival in destination country 

8. Insurance

Parcels are insured for loss and damage up to the value as stated by the

courier.

8.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed

their investigation into the claim.

8.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an

investigation and deemed the parcel lost.

9. Customer service

For all customer service enquiries, please email us at hello@courtside.store